Cognigy
Founded Year
2016Stage
Series C | AliveTotal Raised
$165.06MLast Raised
$100M | 5 mos agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+94 points in the past 30 days
About Cognigy
Cognigy specializes in conversational artificial intelligence (AI) platforms and customer service automation within the technology sector. It offers AI-powered virtual agents that facilitate customer service interactions through voice and digital chat and support contact center operations. Its solutions are utilized across various industries, including airlines, automotive, financial services, healthcare, insurance, retail, telecommunications, and utilities. The company was founded in 2016 and is based in Dusseldorf, Germany.
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ESPs containing Cognigy
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The generative AI — customer support operations market offers solutions to improve customer support experiences and streamline operations. Generative AI automates and optimizes customer service using chatbots, virtual assistants, ticket routing, and response generation. These solutions use natural language processing and machine learning algorithms to understand customer queries, provide accurate …
Cognigy named as Leader among 15 other companies, including Microsoft, Yellow.ai, and Aisera.
Cognigy's Products & Differentiators
Cognigy.AI
Cognigy.AI is a low-code Conversational AI platform, enhanced with generative AI, for customer and employee service automation at scale. It helps global enterprises build, orchestrate and maintain multiple use cases of conversational automation and service their customers and employees in a fast, frictionless and efficient manner.
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Research containing Cognigy
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Cognigy in 6 CB Insights research briefs, most recently on Oct 17, 2024.
Oct 17, 2024
The generative AI for e-commerce market map
Oct 11, 2024
How genAI is reshaping the insurance value chain
Aug 7, 2024
The enterprise AI agents & copilots market map
Jan 4, 2024
The core banking automation market mapExpert Collections containing Cognigy
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Cognigy is included in 2 Expert Collections, including Artificial Intelligence.
Artificial Intelligence
9,396 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Sales & Customer Service Tech
793 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Cognigy Patents
Cognigy has filed 1 patent.
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
7/14/2017 | 4/26/2022 | Natural language processing, Computational linguistics, Artificial intelligence, Speech recognition, Human communication | Grant |
Application Date | 7/14/2017 |
|---|---|
Grant Date | 4/26/2022 |
Title | |
Related Topics | Natural language processing, Computational linguistics, Artificial intelligence, Speech recognition, Human communication |
Status | Grant |
Latest Cognigy News
Oct 15, 2024
SAN FRANCISCO--(BUSINESS WIRE)-- #cognigy--At the Gartner IT Symposium/Xpo and ICMI’s Contact Center Expo, Cognigy will showcase its AI-first customer service solutions.
Cognigy Frequently Asked Questions (FAQ)
When was Cognigy founded?
Cognigy was founded in 2016.
Where is Cognigy's headquarters?
Cognigy's headquarters is located at Speditionstrabe 1, Dusseldorf.
What is Cognigy's latest funding round?
Cognigy's latest funding round is Series C.
How much did Cognigy raise?
Cognigy raised a total of $165.06M.
Who are the investors of Cognigy?
Investors of Cognigy include DN Capital, Insight Partners, DTCP, Eurazeo, Global Brain and 10 more.
Who are Cognigy's competitors?
Competitors of Cognigy include LiaPlus, Amelia, AlloBrain, Rasa, Indigo.ai and 7 more.
What products does Cognigy offer?
Cognigy's products include Cognigy.AI.
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Compare Cognigy to Competitors
Inbenta specializes in conversational AI and automation within the customer service sector. The company offers a suite of products including AI-enabled chatbots, search tools, and knowledge management systems designed to enhance customer experience and streamline service operations. Inbenta's conversational AI platform is utilized across various industries to automate customer interactions, provide self-service options, and improve overall customer satisfaction. It was founded in 2005 and is based in Sunnyvale, California.
Ada specializes in AI-powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as ecommerce, FinTech, SaaS, and gaming. It was founded in 2016 and is based in Toronto, Canada.
OneReach is a company that focuses on artificial intelligence (AI) in the technology sector. The company offers a platform that uses generative AI to create conversational experiences at an enterprise scale. This platform allows for the automation of routine conversations and tasks, such as answering calls, automating voice conversations, and updating information in databases. It is based in Golden, Colorado.
Kasisto focuses on conversational artificial intelligence solutions, primarily in the banking and finance sector. The company offers a platform that provides intelligent digital assistants, designed to facilitate accurate, human-like conversations and empower teams with financial knowledge. Kasisto primarily serves global financial institutions, regional banks, community banks, and credit unions. It was founded in 2013 and is based in New York, New York.
Ambit AI specializes in conversational AI within the customer service automation sector. The company offers AI chatbots that facilitate automated, personalized, and scalable customer interactions for businesses. Ambit AI's solutions are designed to enhance customer satisfaction, reduce support agent workload, and improve response times, primarily serving the retail, energy and utilities, and financial services sectors. It was founded in 2017 and is based in Auckland, New Zealand.
Conversica specializes in conversational AI solutions for revenue teams in various business sectors. The company offers Revenue Digital Assistants that facilitate AI-powered, two-way dialogues to drive opportunities throughout the customer lifecycle. These digital assistants engage and nurture leads, qualify sales opportunities, and support customer success initiatives with human-like interactions. It was founded in 2007 and is based in Foster City, California.
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