Best Contact Center Infrastructure (CCI) Companies

8x8 specializes in cloud communications and customer experience solutions. The company offers a unified platform to integrate contact center capabilities, voice, video, chat, and application programming interfaces (APIs) to enhance business communications and customer engagement. 8x8 primarily serves sectors such as education, government, manufacturing, retail, financial services, healthcare, professional services, and transportation. It was founded in 1987 and is based in Campbell, California.

Talkdesk specializes in cloud contact center solutions and leverages AI and automation to enhance customer service across various industries. The company offers a suite of AI-powered products designed to improve customer experiences, operational efficiencies, and agent performance. Talkdesk's solutions cater to a range of sectors, including financial services, healthcare, retail, and more. It was founded in 2011 and is based in San Francisco, California.

RingCentral operates as a provider of cloud-based business communications and collaboration solutions. The company offers a suite of services including artificial intelligence (AI)-powered business phone systems, video meetings, and contact center solutions designed to facilitate rich customer and employee interactions. It was founded in 1999 and is based in Belmont, California.

Mitel specializes in unified communications solutions and operates in the telecommunications sector. The company offers a range of products including business phone systems, contact center solutions, and collaboration tools designed to facilitate seamless communication within organizations. Mitel's solutions cater to various industries such as healthcare, education, government, and hospitality. It was founded in 1973 and is based in Ottawa, Ontario.

3CX is a company that focuses on business communication solutions, operating in the telecommunications and software industry. The company offers a range of services including an open standards communications solution that replaces proprietary PBXs, integrated video conferencing, mobile applications, and website live chat. These services are primarily targeted towards businesses of all sizes looking to cut telecommunication costs, boost productivity, and enhance customer experience. It was founded in 2005 and is based in Tampa, Florida.

ASAPP specializes in generative AI for contact centers, focusing on enhancing customer experience and agent productivity within the customer service domain. The company offers a suite of AI-driven solutions including a fully conversational AI voice and chat agent, accurate speech-to-text transcription, and real-time analytics to improve agent performance and customer satisfaction. ASAPP's products are designed to support various sectors, including insurance, retail, telecommunications, and airlines, by automating tasks and providing insights to optimize customer interactions. It was founded in 2014 and is based in New York, New York.

Avaamo is a deep-learning software company that specializes in conversational interfaces, operating in the artificial intelligence industry. The company's main offerings include a conversational AI platform for enterprises, which uses machine learning and deep learning to provide services such as intelligent virtual assistants and contact center AI. These services are designed to automate and streamline complex enterprise workflows, transforming them into full-fledged conversations between users and enterprise systems. It was founded in 2015 and is based in Los Altos, California.

Balto specializes in artificial intelligence-powered real-time guidance for contact centers. Their main offerings include a platform that optimizes agent performance, enhances sales conversions, ensures compliance, and improves customer experiences. Its products are primarily sold to sectors such as insurance, financial services, healthcare, home improvement, collections, retail, and BPO. It was founded in 2017 and is based in Saint Louis, Missouri.

Cresta focuses on the application of generative artificial intelligence (AI) in the contact center industry. It offers products that provide real-time coaching to sales and service agents, visibility into team performance, customer insights from conversational data, and automation of common interactions. It primarily serves sectors such as automotive, retail, telecommunication, airlines, finance, insurance, and travel and hospitality. It was founded in 2017 and is based in Palo Alto, California.

Exotel is a company focused on AI-powered customer engagement and experience within the cloud communication sector. The company offers a suite of products that facilitate omnichannel communication, including cloud contact centers, intelligent virtual agents, and conversation intelligence tools. Exotel's solutions are designed to enhance customer interactions across various channels, improve operational efficiency, and support seamless integrations with CRM and other systems. It was founded in 2011 and is based in Bengaluru, India.

GoTo offers a suite of reliable, easy-to-use communication and collaboration tools to keep teams and customers connected. It offers UCaaS/CCaaS products including GoTo Resolve, Rescue, GoTo Connect, and more. GoTo was founded in 2003 and is based in Boston, Massachusetts.

LivePerson specializes in conversational AI solutions within the customer engagement and digital transformation sectors. The company offers a platform that facilitates personalized digital experiences through AI-powered messaging and customer service automation. LivePerson's Conversational Cloud enables businesses to analyze customer data for insights and integrate with various enterprise systems to enhance customer interactions. It was founded in 1995 and is based in New York, New York.

Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in Redwood City, California.

Sharpen Technologies is a company that focuses on providing AI-supported contact center solutions in the technology sector. The company offers a platform that uses artificial intelligence to automate workflows and decision-making, enabling businesses to manage customer interactions across various channels. It also provides tools for performance management, data analytics, and integration with other applications. Sharpen Technologies was formerly known as Weeks Communications. It was founded in 2011 and is based in Indianapolis, Indiana.