Forethought
Founded Year
2017Stage
Series C | AliveTotal Raised
$91.75MLast Raised
$65M | 3 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-99 points in the past 30 days
About Forethought
Forethought uses artificial intelligence (AI) to help with customer service. It assists customer support employees with triaging tickets, finding answers to common issues, training new hires, and streamlining the entire support ticket lifecycle on one generative AI platform. The company was founded in 2017 and is based in San Francisco, California.
Loading...
Forethought's Product Videos
ESPs containing Forethought
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The generative AI — customer support operations market offers solutions to improve customer support experiences and streamline operations. Generative AI automates and optimizes customer service using chatbots, virtual assistants, ticket routing, and response generation. These solutions use natural language processing and machine learning algorithms to understand customer queries, provide accurate …
Forethought named as Outperformer among 15 other companies, including Microsoft, Cognigy, and Yellow.ai.
Forethought's Products & Differentiators
Solve
Solve is a scalable and customizable AI solution for chat and email conversations. Solve processes incoming messages to deliver accurate and human-like responses from Forethought’s AI Agent. Behind the scenes, Solve leverages knowledge bases and pre-built automated workflows to resolve repetitive tickets. Within Solve, there are customizations such as collecting CSAT across a customer journey, customizing the chat experience by brand voice and design, and requesting user feedback on shown articles. Unique to Solve is the ability for customer support leaders to define resolution outcomes in natural language and let AI construct the workflow, we call this Autoflows. Solve is available to customers as chat-only in our Basic plan, or chat and email in our mid-tier plan Professional and our highest tier Enterprise.
Loading...
Research containing Forethought
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Forethought in 8 CB Insights research briefs, most recently on Oct 17, 2024.
Oct 17, 2024
The generative AI for e-commerce market map
Aug 3, 2023
The generative AI in retail market map
Expert Collections containing Forethought
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Forethought is included in 5 Expert Collections, including Fintech.
Fintech
9,304 items
Companies and startups in this collection provide technology to streamline, improve, and transform financial services, products, and operations for individuals and businesses.
Sales & Customer Service Tech
793 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Digital Banking
104 items
Generative AI
940 items
Companies working on generative AI applications and infrastructure.
Artificial Intelligence
7,177 items
Latest Forethought News
Sep 22, 2024
B&T Published on: 23rd September 2024 at 9:47 AM 3 Min Read SHARE Forethought has announced the appointment of three new staff and two promotions for BrandComms.AI, its new Generative AI platform for effective advertising. The new roles have been created to meet market demand for the BrandComms.AI platform, which allows marketers and brands to generate onstrategy creative ideas anchored in consumer behaviour and tested with real consumers. Isobell Roberts has been promoted from head of digital and communications to creative & communications director, after a year of concentrated development coleading BrandComms.AI. Zoe Dyer has also been promoted from designer to AI creative engineer. She has been at Forethought since 2022, working across client projects and playing a key role in integrating AI-driven design solutions. “BrandComms.AI is trained on Forethought’s 30-plus years of marketing science methodologies, all delivered in a single platform. So, it demands the best, smartest and most innovative team to deliver on this legacy, and the diverse range of skillsets we have here will do exactly that,” said Forethought founder and executive chairman, Ken Roberts. “As Gen AI technology rolls on – and scepticism about other products rises – we are confident our offering is at the forefront of game-changing marketing effectiveness, in part, because of our rich Content Store feeding the inputs required to produce creative concepts. I am excited to be able to promote Isobell and Zoe, and to welcome our new members to the team”. “We’ve been pleasantly surprised by the response BrandComms.AI has received from clients and partners since its launch in May. These appointments are another step in ensuring brands and their agencies can be confident that our platform is robust, tested, and secure,” said Forethought partner and head of product, Daniel Lord. In further appointments, Annie Dang joins BrandComms.AI as senior platform developer from Nektar.ai in Singapore, where she was a senior software engineer. A specialist in software development, machine learning and cloud infrastructure, Annie’s 12-year career also includes stints in Seoul and London. Thomas Berard has been appointed to the team as AI designer. He is a multidisciplinary artist with an emphasis on AI prompt engineering and has worked collaboratively alongside Sony Music, Cirque Du Soleil, Jason Derulo, Eskimo Joe and Slash from Guns N’ Roses. Isabella Wills joins Forethought also as an AI designer. A recent Bachelor of Design graduate, Isabella is currently working toward a Graduate Certificate in Programming and Development and brings her design and tech skillset to the BrandComms.AI team. Related posts:
Forethought Frequently Asked Questions (FAQ)
When was Forethought founded?
Forethought was founded in 2017.
Where is Forethought's headquarters?
Forethought's headquarters is located at 345 California Street, San Francisco.
What is Forethought's latest funding round?
Forethought's latest funding round is Series C.
How much did Forethought raise?
Forethought raised a total of $91.75M.
Who are the investors of Forethought?
Investors of Forethought include New Enterprise Associates, K9 Ventures, Sound Ventures, Trevor McFedries, Cleo Capital and 31 more.
Who are Forethought's competitors?
Competitors of Forethought include Gorgias, Groove, Intercom, Kustomer, Zendesk and 7 more.
What products does Forethought offer?
Forethought's products include Solve and 3 more.
Who are Forethought's customers?
Customers of Forethought include Upwork, Forma, Lime, Datadog and Kajabi.
Loading...
Compare Forethought to Competitors
Zendesk focuses on customer service and experience solutions within the software industry. Its main offerings include customer support ticketing, live chat, artificial intelligence (AI) powered automation, and data analytics to enhance customer interactions. Zendesk primarily serves sectors such as retail, financial services, education, government, healthcare, and telecommunications. It was founded in 2007 and is based in San Francisco, California.
Banza specializes in digital transformation and business process automation within the banking and retail sectors. The company offers customer relationship management (CRM) and business process management (BPM) solutions to streamline sales, marketing, and customer service processes. Banza primarily serves the banking and retail industries with comprehensive solutions for credit management, sales, customer service, and omnichannel customer interactions. It was founded in 2020 and is based in Uzhhorod, Ukraine.
Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2013 and is based in San Francisco, California.
Bernini Labs operates as a technology company. It focuses on and develops a vertical software as a service (SaaS) product. The company's main offering is a specialized software-as-a-service solution designed for a specific industry or business need. It is based in Atlanta, Georgia.
Bird operates as a customer relationship management (CRM) company focusing on marketing, sales, and payments. The company offers a platform that includes tools for marketing automation, customer data management, and payment processing, enabling personalized interactions across email, and WhatsApp. Bird's services cater to businesses looking to enhance customer engagement and efficiency in their marketing and sales efforts. Bird was formerly known as MessageBird. It was founded in 2011 and is based in Amsterdam, Netherlands.
Kayako is a company that focuses on customer service solutions within the technology sector. It offers a help desk software platform that provides features such as live chat, shared inbox, ticketing software, and a customer self-help knowledge base, all aimed at managing customer requests and conversations across multiple channels. The company primarily serves sectors such as ecommerce and internal IT support. It is based in London, England.
Loading...