Front
Founded Year
2013Stage
Series D | AliveTotal Raised
$203.62MValuation
$0000Last Raised
$65M | 2 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-23 points in the past 30 days
About Front
Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2013 and is based in San Francisco, California.
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ESPs containing Front
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The shared inbox market is a solution for businesses that need to manage customer communication across multiple channels and team members. It allows teams to collaborate and share knowledge while keeping the focus on building strong relationships with customers. With features like assigning owners and statuses, automations, analytics, and more, businesses can provide personalized customer service …
Front named as Leader among 12 other companies, including Zendesk, Freshworks, and Dialpad.
Front's Products & Differentiators
Front customer communication hub
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.
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Expert Collections containing Front
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Front is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,249 items
Future Unicorns 2019
50 items
Sales & Customer Service Tech
739 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Front Patents
Front has filed 54 patents.
The 3 most popular patent topics include:
- angiology
- entheogens
- association football defenders
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
4/20/2022 | 4/9/2024 | Grant |
Application Date | 4/20/2022 |
|---|---|
Grant Date | 4/9/2024 |
Title | |
Related Topics | |
Status | Grant |
Latest Front News
Sep 15, 2020
Creative agency Front has been appointed to create and develop the new key visual for the 2022 launch of Legoland Korea, the newest theme park opening for Lego. Sheffield's Front has previously completed the same project for Legoland New York - it was appointed last year to provide visuals for the under-construction theme park in Goshen, New York, which is scheduled to open in 2021. Legoland Korea, featuring a themed Legoland Hotel, is set to be be situated on the island of Hajungdo, approximately one hour east of Seoul and within a two-hour drive time of nearly 24 million people. Seoul itself has a population of nearly 10 million. The visual created for the newest Legoland will be used across all promotional and marketing platforms including online, brochure, print and video formats, in the same fashion as the visual for Legoland New York (above). Lucy Redmond, Account Director at Front, said: “We are delighted to have been appointed by Legoland Korea. Over the past few months, we have worked hard on the key visual for Legoland New York so it will be fantastic to apply what we have learned to Asia’s newest resort.” Dawn Stailey, Head of Marketing for Legoland New Openings, added: “Since we started working with Front last year, the team has really understood our business and the geographical/cultural differences that we have to be mindful of. Its insight driven rationales, and the project management support it delivers across multiple continents and time zones, have also added real value. "The creative delivered so far for New York has been first class, so I’m looking forward to seeing how the South Korea project develops.”
Front Frequently Asked Questions (FAQ)
When was Front founded?
Front was founded in 2013.
Where is Front's headquarters?
Front's headquarters is located at 1455 Market Street, San Francisco.
What is Front's latest funding round?
Front's latest funding round is Series D.
How much did Front raise?
Front raised a total of $203.62M.
Who are the investors of Front?
Investors of Front include Uncork Capital, BOLDstart Ventures, Sequoia Capital, Salesforce Ventures, Threshold and 45 more.
Who are Front's competitors?
Competitors of Front include Gorgias, Zing, Groove, Unifonic, Intercom and 7 more.
What products does Front offer?
Front's products include Front customer communication hub .
Who are Front's customers?
Customers of Front include EverCheck.
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Compare Front to Competitors
Forethought uses artificial intelligence (AI) to help with customer service. It assists customer support employees with triaging tickets, finding answers to common issues, training new hires, and streamlining the entire support ticket lifecycle on one generative AI platform. The company was founded in 2017 and is based in San Francisco, California.
Gorgias provides a multi-channel helpdesk integrated with e-commerce merchants' back offices. It enables merchants to manage all of their support from one place. It connects all business applications and communication channels to provide support agents with a unified view of their users and sets automatic responses to their requests. The company was founded in 2015 and is based in San Francisco, California.
Gladly serves as a customer service software provider specializing in AI platforms designed for customer support experiences. Its main offerings include a people-centric record system that consolidates all customer interactions across various channels into a single, continuous conversation. Gladly primarily serves the B2C sector, focusing on brands looking to improve customer loyalty and support team performance. It was founded in 2014 and is based in San Francisco, California.
tawk.to is a company that specializes in customer communication and management software in the tech industry. The company offers a range of services including live chat, ticketing, and a knowledge base for customer self-service, as well as virtual assistant services. Their primary market includes businesses across various sectors that require customer interaction and management tools. It is based in Las Vegas, Nevada.
Sabio Group is a digital customer experience (CX) transformation company operating in the technology and customer service sectors. The company offers various services such as artificial intelligence (AI) and automation solutions, data insights, cloud transformation, networking services and infrastructure, and customer experience management. It primarily caters to industries such as banking, insurance, housing, retail, and telecommunications. The company was founded in 1998 and is based in London, United Kingdom.
Zowie is a company that focuses on customer service automation in the ecommerce industry. The company offers AI-powered software that automates customer service tasks, such as answering customer inquiries and providing personalized shopping experiences. This software is designed to increase efficiency and generate revenue for ecommerce businesses. It was founded in 2018 and is based in Dover, Delaware.
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