GenAI tools are moving deeper into e-commerce operations, with emerging applications in packaging design, UX optimization, supply chain management, and more. We map out tech startup activity across the ecosystem.
In 2024 so far, Andreessen Horowitz’s leading AI priorities are multimedia generation and AI-fueled agents & copilots.
We dive into what agents are, their limitations, key companies, and implications for the future of work.
We mined Salesforce’s commercial transaction, investment, and M&A data from CB Insights to uncover a clear pattern in its M&A strategy. Prior investment by Salesforce Ventures and participation in its platform ecosystem are where Salesforce’s future M&A targets are found.
HubSpot is taking on data enrichment providers like ZoomInfo, Apollo.io, and ultimately LinkedIn Sales Navigator as it aims to become a one-stop shop for go-to-market teams.
Chief data officers are paying anywhere from $50K to $800K per year to accurately track and target their customers across digital platforms.
On the heels of Apollo.io's Series D raise — which earned it a $1.6B valuation — we examine what buyers think about sales intelligence tools like Apollo.io, Lusha, and Cognism.
We break down how headcount, valuation, and revenue metrics are trending for business communications platforms like Twilio, MessageBird, and Sendbird.
With tech stack consolidation top of mind for providers and buyers of sales and revenue operations solutions, we identify the companies that could be ripe for M&A.
With Instagram now allowing 5 external links on a user’s profile, standalone link-in-bio companies are going to have a tougher time defining their value proposition.
We spoke with software buyers who recently purchased sales intelligence & data enrichment solutions to understand product quality, competition, and pricing. Quickly compare Apollo.io, Cognism, ZoomInfo, and more with this Vendor Scorecard.
Brands and retailers are boosting customer service agents' efficiency using AI-generated responses and by automatically translating content. We break down the opportunity and highlight the tech vendors that are already working with clients to make this a reality.
We analyze Salesforce’s acquisitions, the markets they’re in, and customer satisfaction data to predict the companies Salesforce might sell and who could be tempted to buy.
This Market Map looks at the AI companies helping brands and retailers boost efficiency and customer satisfaction using automated chatbots, virtual agents, and more.
This report looks at the companies helping brands and retailers promote their products and compel customers to buy.
The funding will help Forma.ai accelerate product development and enhance its go-to-market efforts. Here are the top-line bullets you need to know.
The funding will help Bravado accelerate growth. Here are the top-line bullets you need to know.
Agent support tools have seen strong market momentum and notable industry leader activity in the customer service space — making it a technology worth prioritizing.
Qualified plans to use the funds to accelerate its product roadmap. Here are the top-line bullets you need to know.
Communications platform-as-a-service (CPaaS) solutions have seen notable market momentum and widespread industry leader activity in the customer service space — making it a technology worth prioritizing.
This news comes on the heels of its Series D funding round. The company plans to use the funding to expand into new retail categories. Here are the top-line bullets you need to know.
Business messaging solutions have seen strong market momentum and widespread industry leader activity in the customer service space — making them a technology worth prioritizing.
The funding will help Demostack expand its R&D center in Tel Aviv. Here are the top-line bullets you need to know.
Customer feedback management solutions have seen strong market momentum and substantial industry leader activity in the customer service space — making them a technology worth prioritizing.
AI-enabled chatbots have seen substantial market momentum and significant industry leader activity in the customer service space — making them a technology worth prioritizing.
The funding will help BoostUp advance its enterprise solution. Here are the top-line bullets you need to know.