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Founded Year

2011

Stage

Unattributed VC | Alive

Total Raised

$240.25M

Revenue

$0000 

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

-30 points in the past 30 days

About Intercom

Intercom provides a customer messaging platform. The company enables businesses to communicate with their customer providing a suite of tools for managing customer interactions across various channels, including live chat, electronic mail, and in-application messages. It serves industries such as financial services, healthcare, electronic commerce, and more. The company was founded in 2011 and is based in San Francisco, California.

Headquarters Location

San Francisco, California, 94105,

United States

877-595-5175

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ESPs containing Intercom

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The generative AI — customer support operations market offers solutions to improve customer support experiences and streamline operations. Generative AI automates and optimizes customer service using chatbots, virtual assistants, ticket routing, and response generation. These solutions use natural language processing and machine learning algorithms to understand customer queries, provide accurate …

Intercom named as Challenger among 15 other companies, including Microsoft, Cognigy, and Yellow.ai.

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Research containing Intercom

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Intercom in 5 CB Insights research briefs, most recently on Oct 17, 2024.

Expert Collections containing Intercom

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Intercom is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,249 items

T

Tech IPO Pipeline

543 items

S

Sales & Customer Service Tech

1,058 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

A

Artificial Intelligence

7,210 items

Intercom Patents

Intercom has filed 14 patents.

The 3 most popular patent topics include:

  • social networking services
  • email
  • videotelephony
patents chart

Application Date

Grant Date

Title

Related Topics

Status

2/22/2023

11/5/2024

Artificial neural networks, Machine learning, Classification algorithms, Artificial intelligence, Computational linguistics

Grant

Application Date

2/22/2023

Grant Date

11/5/2024

Title

Related Topics

Artificial neural networks, Machine learning, Classification algorithms, Artificial intelligence, Computational linguistics

Status

Grant

Latest Intercom News

SwXtch.io, Telos Alliance Collaborate on Low-Latency Cloud Intercom

Oct 29, 2024

Relying on Telos Infinity VIP and swXtch.io’s cloudSwitch network, solution debuted this summer When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works . (Image credit: Telos Alliance) NEW YORK— SwXtch.io , a wholly owned subsidiary of IEX Group, said it is working with Telos Alliance to enable scalable broadcast intercom in the cloud with very low latency. The solution provides broadcasters with the same features, functionality and mission-critical performance they are accustomed to from their on-prem environments. The swXtch.io cloudSwXtch intelligent media network will provide the multicast connectivity and elasticity required to provide clear, real-time communications across multiple teams and locations, swXtch.io said. The first live deployment of the technical collaboration occurred this summer with coverage of a major sports event. The cloudSwXtch network served as the gateway to help live production teams from a major global broadcaster and a regional sports network use Telos Infinity VIP’s virtual intercom platform , it said. Telos Infinity VIP eliminates the traditional intercom matrix, bringing live voice and contribution audio into the IT backbone without concern over exceeding the number of available ports. Its networked architecture allows broadcasters and content producers to recreate a multipoint on-prem intercom configuration within a virtual environment, swXtch.io said. (Image credit: swXtch) CloudSwXtch simplifies the connectivity of Telos Infinity VIP software panels from Europe, North America and elsewhere with the physical on-prem communications system while eliminating delays in live voice communications. The virtual panel architecture also allows production teams to support multi-language broadcasts, it said. “cloudSwXtch’s multicast-switching capabilities, unavailable in other systems we tested, enables seamless connectivity in the cloud in ways that replicate the local area network functionality broadcasters have long relied on when using their on-prem intercom systems,” Telos Alliance Vice President of Business Development Martin Dyster said. “Multicast connectivity sharply reduces the network traffic that results in very noticeable delay, reducing latency from up to 10 seconds to mere milliseconds and enabling real-time conversation without clipping and interruption,” Dyster added. “CloudSwXtch removes the clunky methodology that we would otherwise have to employ to make this work in a far-less-effective manner, and effectively positions Telos Infinity VIP as a truly enterprise-level virtual intercom platform.” The companies will continue to collaborate on cloud-networking ecosystem initiatives with a focus on helping TV and radio broadcasters seamlessly extend on-prem systems to the cloud, swXtch.io said. More information is available via the company’s website . Get the TV Tech Newsletter The professional video industry's #1 source for news, trends and product and tech information. Sign up below. Contact me with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

Intercom Frequently Asked Questions (FAQ)

  • When was Intercom founded?

    Intercom was founded in 2011.

  • Where is Intercom's headquarters?

    Intercom's headquarters is located at San Francisco.

  • What is Intercom's latest funding round?

    Intercom's latest funding round is Unattributed VC.

  • How much did Intercom raise?

    Intercom raised a total of $240.25M.

  • Who are the investors of Intercom?

    Investors of Intercom include Fabrica Ventures, Karmel Capital, Bessemer Venture Partners, Google Ventures, Weekend Fund and 20 more.

  • Who are Intercom's competitors?

    Competitors of Intercom include Drift, Nabla, Yellow.ai, Kustomer, Protico and 7 more.

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